Support + FAQ
Please review our FAQ section below for answers to some common member questions and answers.
We’re always happy to help you out directly and answer any questions you may have regarding the club, but first we recommend that you see if there is an answer for the question below. If you don’t find what you are looking for feel free to reach out to us here.
WHAT DO I GET WITH MY MEMBERSHIP?
- Unlimited access to all Fit & Fierce Club classes and content including, members monthly challenges, live classes, teacher channels and much more all on your devices (Computer, Phone App, Tablet Apps, TV apps).
- Direct access to Sadie and her master trainers through the video comment option where Sadie and her teachers will directly respond to your message.
- All members receive a special 25% off discount code for the deeper-dive Yoga/Fitness and Personal Development Courses, Pro Teacher Trainings and Live Events hosted on Sadie’s courses site.
- Stream or download classes on your favorite device (Apple, Android, Roku, and Amazon Fire TV). When you sign up, the login you create is the same login that gets you into the app where you can build your favorites playlist, as well as download videos (within the app) and save for later when you are offline.
- Locked in rate; your rate will never change as long as you are a member, even if our pricing changes on our website.
- 100’s of yoga classes and meditations—and growing—we release new content every week! We update our members with new releases via email so keep an eye out for new classes and live events!
- Access to an exclusive community; The Fierce Tribe Forum on the Facebook Group can be found here. Connect and contribute to an active community online. In the Facebook Group, where we discuss the latest classes and all things related to the club and our journey’s through our practice and teaching.
You can now access Fit Fierce Club via our new apps - simply search for ‘Fit Fierce Club’ and download.
HOW DOES THE FREE TRIAL WORK?
Once the Free Trial expires, you’ll be billed and become an active Subscriber. To avoid being charged after starting a trial you must cancel the trial before expiration. Go to My Account to review your billing dates. You can cancel your membership at any time.
WHERE DO I FIND MY MEMBER’S DISCOUNT CODE?
If you are interested in purchasing one of our deeper-dive courses or teacher trainings, all members of the Fit & Fierce club receive a special 25% off discount code for the courses. To access the members discount code go to the members section welcome video, and under the video player click on the Resources tab. There you will find the PDF with your member’s discount code. Please note that you must be logged in and have an active membership in order to access the Resources tab.
HOW DO I CANCEL MY MEMBERSHIP?
We’re sorry to see you go. You can cancel your membership at any time by logging into your account and then from the My Account dropdown menu click on Billing. From there click on Change Plan > Cancel Membership. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.
SIGNED UP THROUGH THE APP: HOW TO CANCEL
If you are subscribed through the app and pay through a third party:
Any changes to your subscription plan can only be done in the subscription management area of whichever third-party your in-app subscription is through (Apple, Google Play Store, Roku, or Amazon).
You will NOT see an option to change or cancel your plan on your Dashboard on the membership website. if you are subscribed through the app. You will need to make any changes to your plan wherever you are subscribed to The Fit & Fierce Club.
Here are some handy directions for how to do this from these providers:
Please note, we do not have any control over in-app purchases. When you subscribe directly through the app, your subscription and payment information is with one of these third-parties, we are not able to cancel it for you or issue any refunds. You can contact the App Store, Play Store, Roku, or FireTV for a refund if needed. It is at their discretion if a refund is issued. We recommend that you make any changes to your subscription plan at least 24 hours before it is set to renew.
IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.
I CAN'T REMEMBER MY PASSWORD.
If you have forgotten your password, simply click on “Sign In” from the Menu (when logged out). You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
HOW DO I CHANGE MY PASSWORD?
Once signed into the club, you can change your password by selecting MY ACCOUNT > CHANGE PASSWORD in the menu.
I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at email@example.com and we’ll assist you in getting back in.
HOW DO I UPDATE MY BILLING INFO?
To update your billing information click on the MY ACCOUNT tab and go to Billing. There you will be able to update your billing information.
WHAT IF I CAN'T FIND MY CLASS?
If you cannot find your class, search it in the search bar and add it to your Favorites list. To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
CAN I GET A REFUND?
If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
HOW DO I CREATE A FAVORITES LIST?
To add a video to your Favorites list click on the little heart that appears under the video. To delete a video from your Favorites list play the video and click the heart again. It will then be removed from your list.
MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.
MORE TIPS TO HELP PLAYBACK ISSUES:
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
3. Restart your wireless router or modem.
Didn’t find the answers you are looking for? Email us here firstname.lastname@example.org and we will get back to you shortly.